SHIPPING & DELEVERY


Where do you shipping to? We ship to all 50 United States, U.S. Virgin Island, United Kingdom, France, and Canada, etc. Prices listed on the website are in US Dollars and will be charged in US Dollars for all orders placed. Why is the tracking number not working or shipping information not update? There are no further updates from the shipping company due to your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days ( 1-3 days) Will I be responsible for any customs or duty fees? The prices which you paid on xxtmall do not include tax. It depends on the different customs policy(Especially for EUROPEAN countries) and should be paid by buyer. As the seller, we will try to help you to avoid the taxes, but we can not guarantee how much do you need to pay. What should I do if I did not get my order but it shows delivered or returned back? Packages might be delivered to your mailbox or signed by your neighbors. We suggest you check in your mailbox and with your neighbors first, If you cannot find it, check for your package with the shipping company then. If you still cannot find your package either, please do not hesitate to Contact Us! Normally, the package will return back to us due to the wrong or incomplete address, Invalid phone number and Unable to deliver. We will resend the new package to you if the package returned back to us! How can I change my shipping information? If you placed an order with the wrong address, we could change it for you if the order hasn’t been processed. Once an order has been processed, we are unable to make any changed. Please contact us as quickly as possible if you input the wrong information. I cannot find the answers to my questions, How do I reach Customer Service. Please contact us via email support@ngokla.com